Question 1

What is Carbon?

Accepted Answer

Carbon is a luxury house specialising in lab-grown diamond and Polki jewellery. Known for its sculptural designs, exceptional craftsmanship and ethical brilliance, Carbon reimagines modern heirlooms for today’s discerning client.

Question 2

What makes Carbon unique?

Accepted Answer

Iconic, design-led jewellery; the first-of-its-kind lab-grown Polki in Gujarat; larger, superior-quality stones; master craftsmanship and an unmatched finish; and exceptional service with lifetime assurance and the highest buy-back value.

Question 3

What are Carbon’s signature collections?

Accepted Answer

Vows, Legacy, Hues, Essentials and Men: five worlds, each shaped by a defining virtue of the Maison.

Question 4

Do you offer bespoke jewellery?

Accepted Answer

Yes. Our bespoke atelier co-creates with clients to craft engagement rings, personalised heirlooms and landmark statement pieces.

Question 5

Is Carbon jewellery certified?

Accepted Answer

Every piece is set in BIS-hallmarked gold and features IGI-certified lab-grown diamonds and gemstones.

Question 6

How is Carbon jewellery crafted?

Accepted Answer

We work exclusively with high-grade CVD diamonds, identical to natural diamonds, bringing them to life through India’s master artisans.

Question 7

Are there limited-edition pieces?

Accepted Answer

Yes, select designs and bridal masterpieces are available exclusively at our flagship locations.

Question 8

Do you assist with styling?

Accepted Answer

Our consultants curate looks for weddings, festivities and everyday elegance.

Question 9

Are lab-grown diamonds real?

Accepted Answer

Absolutely. They share the same chemical structure, brilliance and durability as mined diamonds, differing only in origin.

Question 10

Do lab-grown diamonds retain their brilliance?

Accepted Answer

Yes. Their shine is everlasting, just like natural diamonds.

Question 11

Why are they more accessible?

Accepted Answer

Their creation does not involve costly mining, making them sustainable and value-efficient without compromising beauty.

Question 12

Do you offer coloured or custom-cut diamonds?

Accepted Answer

Yes. Carbon provides a wide range of cuts, sizes and colours, including bespoke shapes.

Question 13

Can lab-grown diamonds be used for Polki?

Accepted Answer

Yes. Carbon pioneered lab-grown Polki, blending uncut brilliance with traditional craftsmanship.

Question 14

Where can I buy Carbon diamond jewellery?

Accepted Answer

You can find Carbon diamond and lab-grown diamond jewellery — engagement rings, bridal and everyday pieces — at our boutiques in Ahmedabad, Jamnagar, Gurugram, Noida and Mumbai. See the Store Locator for each boutique’s address, hours and contact.

Question 15

Are online purchases available?

Accepted Answer

High-value pieces are best experienced in person, though online requests and virtual consultations are available.

Question 16

What payment methods are accepted?

Accepted Answer

We accept all major payment methods (cash, cheque, debit and credit cards, UPI, and bank transfer).

Question 17

Does Carbon have a return or exchange policy?

Accepted Answer

Carbon offers a Lifetime Exchange Guarantee and the highest buy-back value in the industry, ensuring complete peace of mind.

Question 18

What does visiting Carbon entail?

Accepted Answer

An immersive experience: private viewings, bridal consultations, at-home appointments and personalised guidance. Appointments are encouraged for the most tailored experience.

Question 19

What after-sales services are provided?

Accepted Answer

We offer lifetime cleaning, polishing, inspections, repairs, resizing, upgrades and more, ensuring your jewels remain radiant for generations.

Question 20

How do I care for my Carbon jewellery?

Accepted Answer

Apply cosmetics before wearing your jewellery, gently wipe each piece with a soft cloth after use, avoid exposure during chores, swimming or exercise, and store items in their original box or the special packaging designed for delicate Polki pieces.

Question 21

What gifting options are available?

Accepted Answer

Signature packaging, bespoke wrapping, engravings, corporate gifting and milestone curation. Carbon elevates every gifting moment into something personal and meaningful.

Question 22

What is Carbon’s approach to ethics and sustainability?

Accepted Answer

At Carbon, ethical luxury is foundational. Our lab-grown diamonds and gemstones eliminate mining-related impact, offering complete transparency and peace of mind. We also recycle gold and diamonds, transforming heirlooms into new creations.

Frequently Asked Questions

Frequently Asked Questions